1. How to complain
Email dferdie1@gmail.com with the subject "Complaint". Include your name, business, what happened, any invoice numbers, and what outcome you would like. Phone: [To be confirmed by owner: business phone].
2. Acknowledgment
We will confirm we received your complaint within [To be confirmed by owner: acknowledgment timeframe].
3. Investigation
The founder reviews the complaint, speaks with the VA and team involved, and checks records such as time logs and messages. Target time to respond with a resolution: [To be confirmed by owner: resolution timeframe].
4. Escalation
If you are not satisfied, you may contact the regulator or dispute body that applies to you. In the Philippines this can include the Department of Trade and Industry for consumer matters and the National Privacy Commission for privacy matters.
Questions about this page?
Contact Brihafe Digital Nomads at dferdie1@gmail.com.