1. Master Service Agreement (MSA)
- Parties, services, and how SOWs attach to the MSA.
- Rates ($12 to $20 USD per hour per VA, no setup fee; exact rate per SOW), invoicing [To be confirmed by owner: billing terms].
- Confidentiality, intellectual property, data protection (DPA attached).
- Term, termination [To be confirmed by owner: notice period], liability, governing law [To be confirmed by owner: governing law].
2. Statement of Work (SOW)
- VA assigned, role and tasks, hours per week, working time zone.
- Hourly rate, start date, tools and access, reporting, point of contact.
3. Non-Disclosure Agreement (NDA)
- What counts as confidential, permitted use, who may access it.
- Return or deletion at the end, duration of the obligation.
4. Data Processing Agreement (DPA)
- Client as controller, Brihafe as processor; types of data and people.
- Where data is stored, sub-processors, international transfer safeguards.
- Security measures: individual accounts, password manager, two-factor login, no plain-text passwords, offboarding and access reviews.
- Breach notification, assistance with rights requests, return and deletion of data.
5. Service Level Agreement (SLA)
- Working hours and availability, response times [To be confirmed by owner: response times].
- Backup or replacement VA process [To be confirmed by owner: replacement timeframe].
- Reporting cadence and escalation contacts.
6. Request a copy
Email dferdie1@gmail.com to request the full documents for your engagement.
Questions about this page?
Contact Brihafe Digital Nomads at dferdie1@gmail.com.